FAQ
General Questions
Q: What file formats are supported?
A:
CSV (.csv) and Excel (.xlsx, .xls) are supported.
Q: Is there a limit on how many records can be imported at once?
A:
Up to 30,000 records per job are supported on the Business plan. The app uses Shopify Bulk Operations API for efficient processing. However, each job is limited to 24 hours of processing time.
Q: Can I close the browser during processing?
A:
Yes, no problem. Processing runs on the server, so it continues even if you close the browser. You can check progress later on the dashboard or history screen.
Q: Can I use CSV files with non-English characters?
A:
Yes. We recommend using UTF-8 encoded CSV files. Exported CSV files are output in UTF-8 (with BOM) to prevent character encoding issues when opened in Excel.
About Import
Q: Can I update existing data?
A:
Yes. Products are identified by SKU or handle, customers by email address, for updates.
Q: What happens to rows that fail to import?
A:
Failed rows are skipped, and processing continues for other rows. Details of failed rows can be viewed and downloaded as error logs from the history screen.
Q: Can metafields be imported?
A:
Yes, metafields for products, customers, orders, collections, and articles are supported. Add metafields in settings and include the corresponding columns in your CSV.
Q: Can images be imported?
A:
Yes, you can register images by specifying image URLs during product import. Direct file upload is not supported, so upload images to a web server first and use the URLs.
Q: I want to add tags without removing existing ones
A:
Set tagsCommand to "ADD" or "MERGE". Existing tags will be preserved and the specified tags will be added. Use "REPLACE" to overwrite all tags.
Q: I want to replace all images on a product
A:
Set imageCommand to "REPLACE" and provide the new image URL(s) in the imageSrc column. All existing images will be removed. Use "ADD" to add images without removing existing ones, or "DELETE" to remove specific images.
Q: I want to delete only a specific variant
A:
Set variantCommand to "DELETE" and provide the SKU in the variantSku column. Other variants on the same product will not be affected.
About Export
Q: Can I export only specific products?
A:
Yes, use the filter feature to narrow down by product type, vendor, collection, or tags before exporting.
Q: How long are exported files available for download?
A:
Exported files are available for download for 24 hours after completion. Run the export again if the period has expired.
Q: Can I change the column order?
A:
Columns are output in the order they are selected during export. Save a template to maintain the same order for future exports.
Q: How long can I download an exported file?
A:
Download links are available for 24 hours after the export completes. After that, the link expires. You can re-export to generate a new file.
About Scheduling
Q: What is the minimum interval for recurring execution?
A:
Intervals as short as 1 minute are possible. However, please set appropriate intervals considering processing load.
Q: Can I cancel a scheduled job?
A:
Yes, you can delete or disable scheduled jobs from the history screen.
Q: What happens if a scheduled execution fails?
A:
If execution fails, an error log is recorded. It will retry at the next scheduled time.
Q: How many scheduled jobs can I register?
A:
The limit depends on your plan: Free allows 1, Pro allows 3, and Business allows 5 simultaneous scheduled jobs. If you reach the limit, delete an existing job before creating a new one.
Troubleshooting
Q: I'm getting a 'duplicate email' error
A:
This occurs during customer import when a customer with the same email already exists. To update the existing customer, proceed as-is. To register as a new customer, change the email address.
Q: Processing has been 'in progress' for a long time
A:
Large datasets can take significant time to process. If it hasn't completed after 24 hours, check the status on the history screen and contact support if needed.
Q: I'm getting a 'SKU not found' error
A:
This occurs during order or fulfillment import when the specified SKU doesn't match any product variant. Verify the SKU is correct and the product is registered.
Q: Can I use this with multiple shops?
A:
Yes, install the app on each shop to use it. Data cannot be shared between shops.
Q: Is my data backed up?
A:
Processing history within the app is saved, but this is not a backup of your entire Shopify store. We recommend regularly exporting important data for backup purposes.